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Weather & booking changes

Cancellation & Weather Policy

Hot air balloons only fly when the weather allows it, so a good part of this policy is about how we handle that. It also covers what happens if your own plans change, what counts as a no-show, and how refunds work. This applies to all three flight packages: Classic, Premium, and VIP Deluxe. For the rest of what applies when you book, see our Terms & Booking Conditions.

When We Cancel for Weather

Wind and visibility decide whether a flight goes ahead, not us. Your pilot checks conditions and makes the call either the evening before your flight or early on the morning itself.

If your flight is cancelled for weather, you don't need to do anything on your end. It's an automatic free reschedule to the next available date, with no charge and nothing for you to arrange. We contact you directly, by phone or WhatsApp, to confirm the new date.

Changing or Cancelling Your Booking

If your own plans change, let us know at least 5 days before your scheduled flight date and we'll cancel or move your booking free of charge.

When we're rebooking a new date for everyone affected, Premium Flight and VIP Deluxe Flight bookings get priority over Classic Flight bookings.

No-Shows

If you don't arrive for your flight and we haven't heard from you, that counts as a no-show rather than a cancellation, and no refund applies. This is different from the 5-day notice above: a no-show means not turning up with no word from you at all. If something goes wrong on the morning of your flight, contact us as early as you can.

Refunds

Once we've confirmed a cancellation that qualifies, whether that's a weather cancellation on our side or a guest cancellation made with the required 5 days' notice, any amount paid is refunded to the original payment method within a few business days. We handle your payment and contact details the way we describe in our Privacy Policy.

Rescheduling instead of cancelling doesn't involve a refund at all. Your booking simply moves to the new date.

Gift Vouchers

Vouchers run on their own timeline. A gift voucher stays valid for 12 months from the date of purchase and works for any of our three packages, Classic, Premium, or VIP Deluxe, whenever the recipient is ready to fly. This applies regardless of the cancellation and rescheduling rules above.

Real Flyers, Real Reviews

Excellent rating

Based on 1,384 Google reviews

Google★★★★★

Watching the sun come up over Montserrat from a balloon basket is not something I'll forget anytime soon.

MMarta Oliveira2 weeks ago

Booked the Premium Flight for our anniversary and the champagne toast on landing was such a nice touch.

LLiam O'Connor1 month ago

Our pilot explained everything before take-off and made two nervous first-timers feel completely at ease.

SSara Bergström3 weeks ago

The drive out to the launch field in the dark builds so much anticipation, then the sky just opens up.

DDiego Fernández5 days ago

Did the VIP Deluxe Flight to propose and having the balloon to ourselves made the whole morning feel private.

PPriya Nair2 months ago

Cava toast in a field at sunrise, still in my flight suit, is now my favorite travel memory from Barcelona.

TTom Richter6 months ago

First time in a hot air balloon and the Classic Flight was the perfect way to try it without overspending.

AAiko Tanaka1 week ago

Views of the Pyrenees on one side and Montserrat on the other, genuinely didn't expect both in one flight.

NNoah Levi4 weeks ago

The whole crew let us help fold the balloon after landing, my kids thought that was the best part.

CChloé Marchand3 months ago

Premium Flight's small group made a real difference, never felt crowded in the basket at any point.

BBen Whitfield2 weeks ago

Pickup from Plaça Catalunya was right on time at 6am, half asleep but the drive out woke us up fast.

KKatarzyna Wozniak5 weeks ago

Flying silently over vineyards with just the burner sound now and then is oddly the most peaceful hour I've had.

MMarco Bellini1 month ago

Everything ran exactly on schedule, weather looked iffy the night before but our pilot called it perfectly.

JJasper van Dijk3 days ago

Got the flight certificate afterward and framed it, small detail but it made the morning feel official.

IIsabella Rossi2 months ago

The private VIP flight for two was worth every euro for our honeymoon morning, no other basket in sight.

EEmre Yildiz1 week ago

Montserrat's shape from the air is unlike anything you see from the ground, worth the early wake-up alone.

AAnya Petrova4 months ago

Coffee and croissants waiting for us at the launch field before sunrise was a welcome surprise on the Premium package.

CConnor Walsh3 weeks ago

Loved that they were upfront about how weather-dependent flights are, ours got rescheduled once with zero hassle.

LLucia Fernandes2 months ago

45 minutes out of Barcelona and it feels like a completely different Catalonia, farmland as far as you can see.

HHenrik Johansson5 days ago

Booking was simple, quick WhatsApp back and forth and our date was confirmed within the hour.

GGrace Mensah6 months ago

Photos from the Premium package arrived a few days later and captured the whole flight better than my phone could.

RRavi Shankar1 month ago

Excellent rating

Based on 726 reviews

Tripadvisor

One hour in the air went by so fast, wished it could have kept going another twenty minutes at least.

MMei Lin3 weeks ago

Our pilot pointed out the medieval villages below as we drifted over, added so much to the flight.

OOscar Lindqvist2 months ago

Sunrise from a balloon basket makes every other sunrise I've seen look a bit ordinary now.

CCamille Dubois1 week ago

Went with the VIP option for our anniversary and the extra crew member filming meant we didn't have to hand our phone to a stranger.

NNadia Hassan4 months ago

Self-drove to the aerodrome instead of the transfer, free parking was easy and saved us the early pickup.

SSven Bakker2 weeks ago

My partner proposed just after we landed, cava glass still in hand, the crew somehow kept a straight face the whole time.

EElena Popescu5 months ago

Brought our teenagers along and even they put their phones down once the balloon actually lifted off.

AAhmed Karim1 month ago

Classic Flight felt just as complete as I expected, the extras on Premium are nice but not essential for a first flight.

RRafael Souza6 days ago

The safety briefing was thorough without dragging on, pilot clearly knew the aircraft and the weather that morning.

IIngrid Larsen6 weeks ago

Basket for the Premium Flight genuinely felt spacious with ten of us, room to move to whichever side had the view.

YYusuf Demir2 months ago

Distant Pyrenees peaks were still snow-capped in spring, added something I hadn't expected from a Barcelona-area flight.

CCharlotte Bennett4 weeks ago

Arrived a bit early and got to watch the whole balloon inflation process up close, more interesting than I expected.

HHiroshi Sato3 days ago

Booked two days before flying during our weekend trip and they still fit us onto that Saturday's flight.

VValentina Cruz5 months ago

The champagne celebration after our VIP flight felt genuinely special, not just a plastic cup and a quick toast.

PPiotr Kowalski2 weeks ago

Splurged on VIP for our honeymoon morning and having the whole basket to ourselves made it worth every cent.

AAmara Okafor1 month ago

They messaged the night before confirming the flight was on, took the guesswork out of an early alarm.

LLars Eriksson6 months ago

Farmland, vineyards, a handful of church towers below, nothing like the city view I was picturing beforehand.

SSofia Andersen5 weeks ago

Our group of four booked Premium and the guide let us take extra time for photos once we'd landed.

KKarim Benali2 months ago

Straightforward pricing, no surprise add-ons at the field, what we booked online matched exactly what we got.

PPetra Novak1 week ago

Rescheduled us free of charge when wind picked up overnight, then the flight two days later had perfectly still air.

DDaniel Osei3 months ago

Gourmet snacks after our VIP landing were an unexpectedly good touch, local cheese and cava done properly.

IInes Almeida4 days ago

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